Privacy Policy

Who we are

MTG Digital Ltd

Our website address is: https://mtg-digital.com.

MTG Digital Ltd Privacy Policy

Effective from: Friday 04 March 2022
Last updated: Monday 09 June 2025

MTG Digital Ltd is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or engage us for services.

This policy should be read alongside our Cookie Policy and Terms and Conditions.

1. Who we are

For the purpose of data protection law, the data controller is:

MTG Digital Ltd
Email: hello@mtg-digital.com
Phone: 01695 355093

Where invoicing or contracted services are issued by MOLIVE GROUP LTD trading as MTG Digital, that entity may also process personal data in connection with those contracted services.

2. What personal data we collect

We may collect and process the following categories of personal data:

  1. Identity data, such as first name, last name, job title, and company name
  2. Contact data, such as email address, telephone number, and postal address
  3. Enquiry and correspondence data, including messages, form submissions, and communication records
  4. Technical data, such as IP address, browser type, device data, and website usage data
  5. Marketing and preferences data, including your communication preferences and consent choices
  6. Project and service data, including information needed to deliver agreed services

We do not intentionally collect special category data unless it is necessary and lawfully provided in context.

3. How we collect your data

We collect data through:

  1. Website forms and direct enquiries
  2. Email, telephone, meetings, and other direct communications
  3. Contracting and onboarding processes
  4. Analytics and cookie technologies, where consent is provided for non essential categories
  5. Third party platforms used as part of service delivery

4. How we use your personal data

We use personal data to:

  1. Respond to enquiries and provide requested information
  2. Deliver projects, support, hosting, and related services
  3. Manage contracts, invoicing, and account administration
  4. Improve website performance, user experience, and service quality
  5. Send service updates and, where lawful, relevant marketing communications
  6. Meet legal, regulatory, and security obligations
  7. Establish, exercise, or defend legal claims where required

5. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

  1. Contract
    Where processing is necessary to perform a contract with you or to take steps before entering one
  2. Legitimate interests
    Where processing is necessary for our legitimate business interests and your rights do not override those interests
  3. Legal obligation
    Where processing is required to comply with legal or regulatory obligations
  4. Consent
    Where consent is required, such as for certain marketing or non essential cookies

You may withdraw consent at any time where consent is relied upon.

6. Marketing communications

We may send you relevant marketing communications where permitted by law.

You can opt out at any time by:

  1. Clicking unsubscribe in marketing emails
  2. Contacting us directly at hello@mtg-digital.com

Opting out of marketing does not affect essential service communications.

7. Sharing your data

We may share personal data with trusted third parties where necessary for business operations, including:

  1. Hosting and infrastructure providers
  2. CRM and communication platforms
  3. Analytics and website tool providers
  4. Payment, accounting, or legal advisers
  5. Subcontractors or delivery partners engaged under appropriate controls

We require third parties to process personal data securely and only for authorised purposes.

We do not sell personal data.

8. International data transfers

Where data is transferred outside the UK, we take appropriate safeguards as required by applicable data protection law, such as approved contractual protections.

9. Data retention

We keep personal data only for as long as necessary for the purposes set out in this policy, including:

  1. Delivery of services and account management
  2. Legal, tax, and regulatory obligations
  3. Legitimate business records and dispute management

Retention periods vary depending on data type and legal requirements.

10. Data security

We apply appropriate technical and organisational measures to protect personal data, including access controls, security monitoring, and platform level protections where applicable.

No online system is completely risk free, but we take reasonable steps to reduce risk and protect information.

11. Your rights

Subject to applicable law, you may have the right to:

  1. Access personal data we hold about you
  2. Request correction of inaccurate data
  3. Request erasure in certain circumstances
  4. Request restriction of processing in certain circumstances
  5. Object to processing based on legitimate interests
  6. Request portability of data where applicable
  7. Withdraw consent where consent is the lawful basis

To exercise your rights, contact hello@mtg-digital.com.

We may need to verify your identity before actioning requests.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: ico.org.uk
Helpline: 0303 123 1113

13. Third party links

Our website may contain links to third party websites. We are not responsible for their privacy practices. Please review their policies directly.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

15. Contact us

For privacy related queries or requests, contact:

MTG Digital Ltd
Email: hello@mtg-digital.com
Phone: 01695 355093